AI/ML Solution

Help Desk AI Agent

Smart internal assistant that handles IT support requests through chat or voice. Automates password resets, access requests, and workflow triggers, reducing help desk load and improving response times.

Key Capabilities

Intelligent IT support automation that handles common requests instantly

Password Management

Automated password resets and account unlocks with secure identity verification and multi-factor authentication

Workflow Automation

Trigger IT workflows, submit access requests, and manage approvals through conversational interface

Multi-Channel Support

Available through Teams chat, voice calls, email, and web portal for seamless user experience

24/7 Availability

Round-the-clock IT support that handles common requests instantly without human intervention

Automated Actions & Integrations

Automated Actions

Reset passwords and unlock user accounts

Submit application access requests and approvals

Create and update IT support tickets

Trigger automated provisioning workflows

Provide software installation guidance

Monitor system status and alerts

System Integrations

Microsoft Teams and Slack integration

Active Directory and LDAP connectivity

ServiceNow and Jira ticketing systems

Identity management platforms

HR systems for employee verification

Custom API integrations

How It Works

1

Request

User makes request through Teams, chat, or voice call

2

Verify

AI verifies user identity and request authorization

3

Execute

Automatically performs action or triggers appropriate workflow

4

Confirm

Provides confirmation and updates relevant systems

Automate Your IT Support

Deploy AI-powered help desk automation that handles routine IT requests instantly, freeing your team to focus on complex issues.